This course is for people who wish to pursue careers in office administration. It offers participants the opportunity to develop the knowledge, skills and competencies required to carry out the administration tasks found in a diverse range of office settings. They will learn how to operating a range of office equipment, organise and file records, accurately carry out audio transcription and copy typing, producing documents and letters, deal with enquiries, meet and greet clients, organise diaries and appointments, handle petty cash and record payments, organise the post, maintain manual and computerised bookkeeping records, and set up and maintain manual and computerise payroll systems. The learning outcomes are firmly focused on enabling participants to gain employment as office administrators or to progress to year 2 of the Advanced Certificate in Office Information Systems at the Institute of Technology Tralee.
- Audio Transcription
- Bookkeeping Manual and Computerised
- Business Administration
- Customer Service
- Database Methods
- Information and Administration
- Payroll Manual and Computerised
- Spreadsheet Methods
- Word Processing
- Work Experience.
A combination of training methods is used to deliver this course. These include instructions, presentations, demonstrations, supervised practice, practical work training, discussion groups, role plays, and giving and receiving feedback. Participants are required to actively participate in the learning process and engage in course work outside of course hours. They must complete a number of written and typed exercises and assignments throughout the course and keep up-to-date records of their progress. A number of methods are used to assess the participants’ progress and for certification purposes. These include assignments, theory exams, practical exams, project work, portfolios, learner records and skills demonstrations.
- Reached the statutory school leaving age.
- Achieved a standard of knowledge, skill and competence equivalent to NFQ Level 4.
- Have a genuine interest in completing the course and pursuing a career in office administration.
- Possess a moderate range of knowledge, skills and competencies relevant to the course.
- Be self-motivated and responsible in the workplace.
- Have the ability to acquire the knowledge, skills and competencies set out in the course.
- Punctuality, full attendance and a commitment to study are essential.
The majority of companies and organisation across all business sectors employ office administrators. Graduates of this course are well positioned to seek employment in a variety of office jobs, particularly in jobs that require multi-skilled, flexible and adaptable personnel. Some graduates may decide to progress to higher level courses. Suitably qualifying graduates have the option of progressing to year 2 of the Advanced Certificate in Office Information Systems at the Institute of Technology Tralee.