IT Support Specialist Traineeship

This course is for people who have a genuine interest in developing careers in IT support services. It offers participants the opportunity to gain the knowledge, skills and attitudes required to work in a range of IT support roles. They will receive a comprehensive grounding in core hardware, operating systems, networks and cloud computing. Participants will develop the practical skills to install, configure, upgrade, maintain and troubleshoot these systems. Applicants must have a basic knowledge and experience of using computers, computer applications and the internet. The learning outcomes are firmly focused on enabling the participants to gain employment as IT support specialists and to progress to higher level related courses.

Course Modules.

  • Induction – State the planned outcomes and conditions attached to the course; apply good safety, health and hygiene practices; state the basic principles involved in environmental issues; and explain the meaning of equal opportunities.
  • CompTIA A+ (220-801) – Describe the fundamentals of computer technology, networking, and network security; identify hardware, peripheral devices, and network components; assemble, install and configure PCs, laptops and peripheral devices; and provide appropriate customer support.
  • CompTIA A+ (220-802) – Install, configure, troubleshoot and maintain operating systems and user software; understand the basics of virtualization and desktop imaging; apply basic network solutions and resolve basic network security issues; and configure common features for Android and Apple iOS mobile devices .
  • CompTIA Network + (2012) – Implement a defined network architecture with basic network security; install, configure, maintain, and troubleshoot network devices; understand the features and purpose of network technologies; monitor, analyse and make recommendations on network traffic; and describe and implement various network security solutions.

 

 

  • IT Support Specialist Practical Application To validate the participants’ practical skills in the area of IT support and underpin the results of their CompTIA assessments by giving them additional time to practice and demonstrate the practical tasks associated with the CompTIA A+ and CompTIA Network modules.
  • CompTIA Cloud Essentials and Cloud Virtualisation – Understand the characteristics of cloud computing form a business perspective, differentiate between private and public types of clouds from a technical perspective, describe the steps to successfully adopt cloud computing, and assess the impact, risks and consequences of adopting cloud computing.
  • Network Mapping – Create simplified professional diagrams of complex information with updated shapes, collaboration tools and data-linked diagrams.
  • IT Support Specialist Communications – Communicate effectively both verbally and non-verbally in work-related team environments.
  • Career Planning and Job Seeking Skills – Plan and achieve realistic work goals.
    • IT Support Specialist Work Practice Competency Schedule – Work independently, while under general supervision, in an organisation or specific vocational context related to IT support services and perform the tasks outlined in the Workplace Competency Schedule.

 

A combination of training methods is used to deliver this course. These include instructions, presentations, demonstrations, supervised practice, practical workplace training, simulated work environment, discussion groups, role plays, and giving and receiving feedback. Participants are required to actively participate in the learning process and to engage in course work outside of normal course hours. It is recommended that participants spend at least one hour per night reviewing course material and longer when preparing for examinations. They must complete a number of typed exercises and practical assignments throughout the course and keep up-to-date records of their progress. A number of methods are used to assess the participants’ progress and for certification purposes. These include assignments, theory exams, practical exams, learner records and skills demonstrations.

  • Have an aptitude for and genuine interest in computers and IT.
  • Reached the statutory school leaving age.
  • Leaving Certificate or equivalent standard of education.
  • Have a basic knowledge and experience of using computers, computer applications and the internet.
  • Having certificates in web page design,
    using the internet, and microcomputer systems installation and maintenance is an advantage.
  • Good communications, including good verbal and written English language skills.
  • Self-motivated and eager to learn.
  • Good analytical problem solving and decision making skills.
  • Excellent colour vision.

The IT sector continues to grow both nationally and internationally. IT equipment is embedded into the operational, administration and production systems of large, medium and small sized organisations and companies. It’s the job of the IT support specialist to install, configure, maintain and upgraded the IT equipment to meet the needs of the various organisations. Large and medium sized companies tend to directly employ dedicated IT staff, while small companies normally outsource the work to specialist IT support companies. Currently, the leading recruitment agencies are advertising for IT support technicians, IT system administrators, helpdesk support engineers, network engineers, network administrators, and field service technicians etc. Graduates from this course will seek positions in line with their previous experience. Some graduates may progress to higher level related courses.