IT Support Specialist Traineeship

An all new course for 2018 – which offers accreditations from CompTIA and Microsoft

This course is for people who have a genuine interest in developing careers in IT support services and the opportunity to gain the knowledge, skills and attitudes required to work in a range of IT support roles. They will receive a comprehensive grounding in core hardware, operating systems, networks and cloud computing. Participants will develop the practical skills to install, configure, upgrade, maintain and troubleshoot these systems. Applicants must have a basic knowledge and experience of using computers, computer applications and the internet. The learning outcomes are firmly focused on enabling the participants to gain employment as IT support specialists and to progress to higher level related courses.


Course Modules.

  • Induction – State the planned outcomes and conditions attached to the course; apply good safety, health and hygiene practices; state the basic principles involved in environmental issues; and explain the meaning of equal opportunities.
  • CompTIA A+ 1 (A+ 220-901) – Applying core Networking concepts to set up wired and wireless networks. Troubleshooting and resolving common hardware and software issues. Applying principles of Technical Support to help resolve IT issues.
  • CompTIA A+ 2 (A+ 220-902) – Working with a variety of Systems including Android, iOS, Windows and Linux. Supporting and Securing access to data by using proper Security Methods. Using Virtualisation, Cloud Computing and Desktop Imaging to support IT infrastructures.
  • CompTIA Network+ (Network+ N10-007) –  Design, Configure, manage, maintain and troubleshoot network infrastructure and use switches and routers to segment network traffic. Implement network security, standards, and protocols. Support the creation of virtualized networks.
  • Microsoft Windows Server (MTA 98-365) –  Candidates for this exam are familiar with the concepts and the technologies of Windows Server administration. Candidates should have some hands-on experience with Windows Server, Windows-based networking, Active Directory, account management, and system recovery tools and concepts.

 

  • Microsoft Cloud (MTA 98-369) – Demonstrate fundamental knowledge of and basic skills using Cloud services. Gain hands-on experience with Office 365, Intune, Sharepoint, firewalls, network topologies and devices, and network ports.
  • Microsoft Security (MTA 98-367)
     – Have fundamental security knowledge and skills. Gain hands-on experience with Windows Server, Windows-based networking, Active Directory, anti-malware products, firewalls, network topologies and devices and network ports.
  • IT Support Engineer Practical Application – Install, configure and troubleshoot Windows Operating Systems & core hardware. Install, configure and troubleshoot topologies, protocols & standards and provide network implementation and network support services to the IT Support Sector. Explore Practical Application of New Technologies
  • IT Support Communications – Communicate effectively within a team environment.
  • Career Planning and Job Seeking Skills – Plan and achieve realistic work goals. Prepare CV and LinkedIn Profile. Prepare for Job Interviews.
  • IT Support Engineer Workplace Competence Schedule – Perform competently the tasks outlined in the Workplace Competency Schedule through applying the learning acquired during the period of off-the-job training.

 

A combination of training methods is used to deliver this course. These include instructions, presentations, demonstrations, supervised practice, practical workplace training, simulated work environment, discussion groups, role plays, and giving and receiving feedback. Participants are required to actively participate in the learning process and to engage in course work outside of normal course hours. It is recommended that participants spend at least one hour per night reviewing course material and longer when preparing for examinations. They must complete a number of typed exercises and practical assignments throughout the course and keep up-to-date records of their progress. A number of methods are used to assess the participants’ progress and for certification purposes. These include assignments, theory exams, practical exams, learner records and skills demonstrations.

  • Have an aptitude for and genuine interest in computers and IT.
  • Reached the statutory school leaving age.
  • Leaving Certificate or equivalent standard of education.
  • Have a basic knowledge and experience of using computers, computer applications and the internet.
  • Having certificates in web page design,
    using the internet, and microcomputer systems installation and maintenance is an advantage.
  • Good communications, including good verbal and written English language skills.
  • Self-motivated and eager to learn.
  • Good analytical problem solving and decision making skills.
  • Excellent colour vision.

The IT sector continues to grow both nationally and internationally. IT equipment is embedded into the operational, administration and production systems of large, medium and small sized organisations and companies. It’s the job of the IT support specialist to install, configure, maintain and upgraded the IT equipment to meet the needs of the various organisations. Large and medium sized companies tend to directly employ dedicated IT staff, while small companies normally outsource the work to specialist IT support companies. Currently, the leading recruitment agencies are advertising for IT support technicians, IT system administrators, helpdesk support engineers, network engineers, network administrators, and field service technicians etc. Graduates from this course will seek positions in line with their previous experience. Some graduates may progress to higher level related courses.