This course is for people who have a genuine interest in developing careers in IT support services. It offers participants the opportunity to gain the knowledge, skills and attitudes required to work in a range of IT support roles. They will receive a comprehensive grounding in core hardware, operating systems, networks and cloud computing. Participants will develop the practical skills to install, configure, upgrade, maintain and troubleshoot these systems. Applicants must have a basic knowledge and experience of using computers, computer applications and the internet. The learning outcomes are firmly focused on enabling the participants to gain employment as IT support specialists and to progress to higher level related courses.
A combination of training methods is used to deliver this course. These include instructions, presentations, demonstrations, supervised practice, practical workplace training, simulated work environment, discussion groups, role plays, and giving and receiving feedback. Participants are required to actively participate in the learning process and to engage in course work outside of normal course hours. It is recommended that participants spend at least one hour per night reviewing course material and longer when preparing for examinations. They must complete a number of typed exercises and practical assignments throughout the course and keep up-to-date records of their progress. A number of methods are used to assess the participants’ progress and for certification purposes. These include assignments, theory exams, practical exams, learner records and skills demonstrations.
- Have an aptitude for and genuine interest in computers and IT.
- Reached the statutory school leaving age.
- Leaving Certificate or equivalent standard of education.
- Have a basic knowledge and experience of using computers, computer applications and the internet.
- Having certificates in web page design,
using the internet, and microcomputer systems installation and maintenance is an advantage.
- Good communications, including good verbal and written English language skills.
- Self-motivated and eager to learn.
- Good analytical problem solving and decision making skills.
- Excellent colour vision.
The IT sector continues to grow both nationally and internationally. IT equipment is embedded into the operational, administration and production systems of large, medium and small sized organisations and companies. It’s the job of the IT support specialist to install, configure, maintain and upgraded the IT equipment to meet the needs of the various organisations. Large and medium sized companies tend to directly employ dedicated IT staff, while small companies normally outsource the work to specialist IT support companies. Currently, the leading recruitment agencies are advertising for IT support technicians, IT system administrators, helpdesk support engineers, network engineers, network administrators, and field service technicians etc. Graduates from this course will seek positions in line with their previous experience. Some graduates may progress to higher level related courses.