This course is for people who wish to pursue careers as medical secretaries, administrators or receptionists. It offers participants the opportunity to develop the knowledge, skills and competencies required to carry out the administration tasks in various types of medical practices, hospitals, clinics, and companies specialising in medical products and services. The course covers office administration, audio transcription and medical records management.
Kerry ETB Training Centre is co-funded by the Irish Government and the European Social Fund as part of the ESF Programme for Employability Inclusion and Learning 2014-2020.
- Induction – The planned outcomes and conditions attached to attendance on the course; good safety, health and hygiene practices; the basic principles involved in environmental issues; and the meaning of equal opportunities.
- Information and Administration – Understand the various systems and methods used for processing information within organisations and use these effectively under supervision in a range of organisations.
- Text Production – Perform audio transcription tasks to 35 wpm e.g. operate an audio transcription unit, understand the conventions of written language and numeracy, apply appropriate layout and presentation, and produce documents to a mailable standard.
- Word Processing (MS Word Level 6) – Develop an understanding of word processing software tools and use a word processing application to produce documents in a variety of contexts to a mailable and publishable standard.
- Customer Service – Understand the value of the customer service discipline and provide effective customer service within a work, social or voluntary environment, while operating independently or as part of a team.
- Work Experience (5N1433.c) – Participate in a suitable work placement under supervision for a limited time.
- Audio Typing – Perform audio transcription tasks, using a range of input devices, to produce mailable standard documents.
- Spreadsheet Methods (MS Excel Level 6) – Develop an understanding of spreadsheets and create and modify spreadsheets using common spreadsheet features.
- Medical Terminology – recognise, identify, define and apply a wide range of medical terminology relevant to the role of a receptionist or secretary in a medical practice, clinic or hospital context.
This is a full-time course of 39 weeks duration + 2 weeks at Christmas. It includes 10 full weeks of work placement in a company. A number of training methods are used to deliver the course. These include instructions, presentations, demonstrations, supervised practice, practical work training, simulated work environment practice, role plays, and giving and receiving feedback. Participants are required to actively participate in the learning process and engage in course work outside of normal course hours. They must complete a number of written exercises and assignments throughout the course and keep up-to-date records of their progress. A number of methods are used to assess the participants’ progress and for certification purposes. These include assignments, theory exams, practical exams, project work, portfolios, learner records and skills demonstrations.
- Have a genuine interest in pursuing a career as a medical administrator.
- Reached the statutory school leaving age.
- QQI Level 4 Major Award or equivalent.
- Good numerical and communication skills.
- Good verbal and written command of English.
- Good organisational skills.
- Good Customer service skills.
Typing speed of 15 WPM with an accuracy of 95%.
The healthcare sector is one of the largest employers in Ireland. It includes private medical practices, dental surgeries, physiotherapy clinics, public and private hospitals, hospices, nursing homes, medical insurance companies, and supplies and manufactures of medical devices and medicines. All of these companies employ secretaries and administrators. Small medical practices generally employ one or two secretaries while larger companies and organisations require a much higher number of administration staff.