Medical Administration Traineeship

This course is for people who wish to pursue careers as medical secretaries, administrators or receptionists. It offers participants the opportunity to develop the knowledge, skills and competencies required to carry out the administration tasks in various types of medical practices, hospitals, clinics, and companies specialising in medical products and services.  The course covers office administration, audio transcription and medical records management.

           Course Modules.

  • Induction#the planned outcomes and conditions attached to attendance on the course; good safety, health and hygiene practices; the basic principle involved in environmental issues; and the meaning of equal opportunities.
  • Information and Administration – understand the various methods and systems of processing information and carry out information and administration tasks effectively.
  • Text Production – produce a range of documents to a mailable standard with a minimum speed of 35 words per minute.
  • Word Processing – operate word processing software to produce documents to a mailable or publishable standard.
  • Audio Transcription – operate an audio transcription unit and apply appropriate written language and formatting to transcribe documents, use a range of reference materials as required, use business and/or vocationally specific vocabulary and terminology correctly, follow dictated instructions to produce mailable documents to the standard required by the industry.


  • Anatomy and Physiology – describe the structure and function of the human body and the interrelationship between its systems.
    • Medical Terminology – recognise, identify, define and apply a wide range of medical terminology relevant to the role of a receptionist or secretary in a medical practice, clinic or hospital context.
  • Patient Management Software demonstrate competence using current patient management software including HealOne, Helix Health Practice Manager and Socrates.
    • Communications*communicate verbally and nonverbally in standard everyday tasks and in work-related tasks.
    • Customer Service*provide effective customer service within a range of environments.
    • Team working*work as an effective member of a team, including understanding the fundamentals of: teamworking, teamworking essentials, building effective teams, setting team objectives and skills for teamworking.
    • Work Practice –work independently, while under general supervision, in an organisation or specific vocational context related to medical administration and carry out vocationally related medical administration tasks over a period of time.
    • Career Planning and Job Seeking Skills#plan and achieve realistic employment and career goals.

This is a full-time course of 42 weeks duration. It includes 10 full weeks of work placement in a company. A number of training methods are used to deliver the course. These include instructions, presentations, demonstrations, supervised practice, practical work training, simulated work environment practice, role plays, and giving and receiving feedback. Participants are required to actively participate in the learning process and engage in course work outside of normal course hours. They must complete a number of written exercises and assignments throughout the course and keep up-to-date records of their progress. A number of methods are used to assess the participants’ progress and for certification purposes. These include assignments, theory exams, practical exams, project work, portfolios, learner records and skills demonstrations.

  • Have a genuine interest in pursuing a career as a medical administrator.
  • Reached the statutory school leaving age.
  • QQI Level 4 Major Award or equivalent.
  • Good numerical and communication skills.
  • Good verbal and written command of English.
  • Good organisational skills.
  • Good Customer service skills.

Typing speed of 15 WPM with an accuracy of 95%.

The healthcare sector is one of the largest employers in Ireland. It includes private medical practices, dental surgeries, physiotherapy clinics, public and private hospitals, hospices, nursing homes, medical insurance companies, and supplies and manufactures of medical devices and medicines. All of these companies employ secretaries and administrators. Small medical practices generally employ one or two secretaries while larger companies and organisations require a much higher number of administration staff.