Reception and Clerical Skills

This course is an excellent starting point for people wishing to pursue careers as receptionists/clerical officers. It offers participants the opportunity to develop the knowledge and skills required to carry out a range of tasks including: operating a range of office equipment, planning and conducting business meeting, collating and proofing documents, validating payments, organising inward and outward postage, greeting customers, making appointments, organising files and records, and producing documents. In many organisations the receptionist carries out the duties of a clerical officer and vice versa. Receptionists need to have a friendly, polite and confident personality and must possess good verbal and written communication skills. This course provides a solid foundation in information and administration tasks, word processing and customer service skills.

           Course Modules.

  • Induction – the planned outcomes and conditions attached to attendance on the course; good safety, health and hygiene practices; the basic principles involved in environmental issues; and the meaning of equal opportunities.
  • Information and Administration – describe the structures, functions, roles and responsibilities in organisations; describe and demonstrate the various administrative functions carried out in an office; and carry out a range of information and administration tasks effectively.
  • Word Processing – operate word processing software to produce documents to a professional standard.
  • Customer Service – provide effective customer service within a range of environments.


A number of training methods are used to deliver this course. These include instructions, presentations, demonstrations, supervised practice, simulated work practice, and giving and receiving feedback. Participants are required to actively participate in the learning process and to engage in course work outside of normal course hours when required. They must complete a number of written exercises and assignments throughout the course and keep up-to-date records of their progress. A number of methods are used to assess the participants’ progress and for certification purposes. These include assignments, theory exams, practical exams, project work, portfolios, learner records and skills demonstrations.

  • Have a genuine interest in working as a receptionist or clerical officer.
  • Reached the statutory school leaving age.
  • QQI Level 4 Major Award or equivalent.
  • Good numerical and communication skills.
  • Good verbal and written command of English.

A wide range of industries and businesses employ receptionists and clerical officers. These include hotels, office blocks, hospitals, factories, government building, doctors’ surgeries and solicitors’ offices etc. Many receptionists and clerical officers work 9am to 5pm Monday to Friday. However, some industries require their receptionists to work weekends, evenings and shift work. Typically, graduates of this course will seek employment as junior receptionists/clerical officers to build on their experience and further their careers. Some graduates may decide to progress to a higher level or related course.