Retail Skills Health and Beauty Traineeship

Are you a polite, friendly and helpful person who gets on well with other people? Does the challenge of making shopping an enjoyable experience for the customer appeal to you? If so, have you considered a career in retail sales? This traineeship offers participants the opportunity to develop the knowledge, skills and competencies required to work in the retail sector, particularly in pharmacies and in health and beauty outlets. You’ll learn effective sales techniques, payment procedures, stock control, product knowledge, grooming and skincare. The need for effective people skills in retail sales cannot be overemphasised and this is reflected in the importance attached to customer service, communications and teamwork during the course. The learning outcomes are firmly focused on enabling participants to gain employment as retail assistants in pharmacies, health and beauty stores, and other types of retail outlets.

Kerry ETB Training Centre is co-funded by the Irish Government and the European Social Fund as part of the ESF Programme for Employability Inclusion and Learning 2014-2020.

          Course Modules.

  • Induction#The planned outcomes and the conditions attached to attendance on the course; good safety, health and hygiene practices; the basic principles involved in environmental issues; and the meaning of equal opportunities.
  • Information Technology Skills(4N1125) – Explain a range of information technology concepts and terminology; describe the impact of information technology on personal, work and community life; manage files, folders and directories; navigate specific internet sites; create and manage a personal email account; and develop skills in data entry and word processing.
  • Retail Sales Techniques* (4N1183) – Describe key terminology and practices, outline legal responsibilities and entitlements, describe product and service characteristics, outline health and safety   procedures, demonstrate communication and interpersonal skills, and carry out customer profiling and after sales services.
  • Stock Control* (4N1184) Order, store and monitor goods for the retail sector.
  • Retail Payment Procedures* (4N1185) – Process a range of payment procedures within a retail environment.
  • Customer Service* (4N1989) – provide effective customer service within a range of environments.
  • Communications* (4N0689) – Communicate verbally and nonverbally in standard everyday tasks and in work-related tasks.
  • Product Knowledge – Over the Counter – Use knowledge of over the counter products appropriately when dealing with customers. (Assessed – IPU Medicines Counter Assistant’s Cert).
  • Team working*Work as an effective member of a team, including: understand the fundamentals of teamworking, build effective teams, set team objectives, and apply the skills of team work.
  • Grooming and Skincare#Explain the related science of a range of grooming and skin care issues and recommend relevant products effectively.
  • Work Practice – Retail Health & Beauty* (4N1170a) – Work independently, while under general supervision, in a pharmacy or specific vocational context related to a pharmacy or a health and beauty outlet and carry out   vocationally related retail sales tasks over a period of time.
  • Career planning and job seeking skills# Plan and achieve realistic employment goals.

*Denotes Assessed Modules. # Denotes non-assessed modules.

A number of training methods are used to deliver this course. These include instructions, presentations, demonstrations, supervised practice, practical work training, simulated work environment practice, discussion groups, one-to-one supported training, and giving and receiving feedback. Participants are required to actively participate in the learning process and engage in course work outside of normal course hours. They must complete a number of written exercises and assignments throughout the course and keep up-to-date records of their progress. A number of methods are used to assess the participants’ progress and for certification purposes. These include assignments, theory exams, practical exams, project work, portfolios, learner records and skills demonstrations.

  • Have a genuine interest in working in retail sales, particularly in pharmacy or in health and beauty sales.
  • Reached the statutory school leaving age.
  • QQI Level 3 Major Award or equivalent.
  • Good interpersonal skills.
  • Pleasant appearance, an outgoing personality and a people person.
  • Good verbal and written command of English.
  • Good attention to detail.
  • Prepared to work evenings and weekends.

The retail sector is one of Ireland’s largest employers. There were 146,000 people employed in retail sales in Ireland in 2006 and this increased to 165,000 by 2011. Sales assistant find employment in many different types of retail outlets on the high street and in shopping centres. These include: pharmacies, health and beauty stores, supermarkets, fashion stores, department stores, hardware shops, phone shops, and computer stores etc. Retail assistants are concerned with maximising sales, ensuring customer satisfaction and promoting repeat business. An important part of their work is to advise customers and help them select the products best suited to their needs and budget. Other important tasks include: merchandising, stocking shelves, taking payments for goods, promoting special offers, arranging window and store displays, stock control, handling returns, and dealing with customer complaints. Promotional opportunities exist for sales assistants, particularly in larger companies where staff training and development is valued and supported. Graduates from this course will seek positions as sales assistants in pharmacies and in health & beauty stores.